How We Collect SMS Consent
Perpetual Concierge operates AI voice agents on behalf of small businesses. These agents handle inbound phone calls 24/7. In some cases, the agent sends a single transactional SMS to the caller (for example, a photo upload link so the business owner can review items before a visit).
Before any SMS is sent, the AI agent verbally obtains explicit consent from the caller during the live call. The caller must agree before any message is transmitted. No SMS is ever sent without this verbal confirmation.
Verbal Consent Script
The following script (or a functionally equivalent version) is delivered by the AI agent to every caller before an SMS is sent:
The agent waits for an affirmative verbal response before proceeding. If the caller does not consent or does not respond affirmatively, no SMS is sent.
Nature of Messages Sent
All SMS messages sent through this system are transactional — they are directly triggered by and related to the inbound phone call. Message types include:
- A single photo upload link, sent so the business owner can review the caller's item (e.g., an antique, instrument, or damaged property) before scheduling a visit or appointment
No marketing, promotional, or bulk messages are sent through this system.
Opt-Out
Callers may reply STOP at any time to opt out of further messages. Reply HELP for assistance. Message frequency is limited to one per call interaction.
Contact
For questions about this consent process, contact us at:
felix@perpetualconcierge.com
Perpetual Concierge
New York, NY